Frequently Asked Questions

About the contract

What documents are necessary to make a contract?

Please bring your passport and hanko (if you have one) to orientation. We also ask you to provide your emergency contact information (if necessary, our staff may give him/her a call)

Is it possible to make the contract by mail or online?

No. You must come to our office in Nippori to make a contract.

How long does the contract procedures take?

It takes about an hour to make the contract, receive the key, and learn the house rules.

What is the minimum contract period?

The minimum contract period is 1 month.

Is there an age limit?

The age limit is 18 to 39 years old. Those who are 39 years old must move out by his/her 40th birthday.

Is a guarantor needed to rent a room?

No. However, we ask you to provide your emergency contact information (if necessary, our staff may give him/her a call)

Whose information is considered emergency contact?

A parent, sibling, or any family member. However, if they are not in Japan, then a friend or member of your workplace or school is accepted as well.

Is signing up for rent guarantee insurance required?

You do not need to sign up for insurance.

Where do I return the house key?

You must come to our Nippori office to return the key. Our office hours are from 10am to 7pm, and we are open on weekends and holidays. If you do not return the key, you will be charged the daily rent until the day the key is returned. If you lose the key, we will charge the replacement fee.

About the fees

How much does it cost to book a room?

It only costs the daily rent of the first month. However, if the move-in date is on or after the 10th of the month, the first payment will include the daily rent of the first month and the full rent of the second month.

Is a deposit (initial fee) required?

No. We do not take a deposit.

Are there any administrative fees?

No. We do not take any administrative fees.

How much does it cost to use the laundry and drying machines?

No, it is free. The fee is included in the utility fee.

Is a contract renewal fee required?

No. You do not need to decide your move-out date at the time of reservation. You can move out 1 month after notifying us about your cancellation.

Are there any fees when moving out?

We do not take any fees unless you damage the equipped furniture or facilities.

Are there any fees for a short stay?

If your stay is under 3 months, you will be charged a cleaning fee of 20,000 yen + tax.

What are the possible payment methods?

Bank transfer only. However, if you live overseas, you can pay your initial rent by credit card.

When is the deadline for the monthly rent?

The next month’s rent is due on the 20th of each month. If the bank is closed on the 20th, then you must pay by the last business day before.

About our sharehouses

Is it possible to view the sharehouse before booking the room?

Yes. However, we only allow one house tour per customer. Please contact us for details.

Is it possible to reserve the room without a house tour?

Yes. 90% of our tenants reserve our rooms without a house tour.

Is it possible to keep the room without a payment?

It’s possible to keep a room for three days as a tentative reservation. The room is officially reserved once we confirm your first payment during this period.

How big are the rooms?

Most of the rooms are 7.24㎡. We have some bigger rooms for couples. Please contact us for more information.

Is bedding provided?

All bedding is provided including the mattress, sheets, pillow, and blankets.

Is there a smoking area in the sharehouses?

Smoking is prohibited in all share houses. If you smoke in a sharehouse, we will have you move out right away.

Can family members or friends enter the rooms?

You can invite your family or friends to your room, but they must leave the house within the day.

Can male friends or family members enter a female-only sharehouse?

Men cannot enter the sharehouse. However, please note that male staff members in charge of cleaning or repairing may enter the sharehouse.

Can family members or friends stay overnight?

Family and friends can visit but cannot stay overnight. If we find that your visitors are staying overnight, we will have you move out right away.

Are there any cleaning services?

Our staff cleans the common areas such as the toilets and shower rooms once a week. However, we ask each of our tenants to keep the houses clean at all times.